Company Description
The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!
Job Description
To assist the Executive Housekeeper in planning, organizing, and overseeing the daily operations of the Housekeeping Department. Ensure that all tasks are executed in accordance with Fairmont standards, maintaining cleanliness, order, and service quality throughout guest rooms and public areas.
Responsibilities:
Operation
* Support the Executive Housekeeper in planning work schedules, allocating duties, and monitoring performance across the Housekeeping team.
* Supervise the daily cleaning and upkeep of guest rooms, public areas, corridors, pantries, and back-of-house areas to ensure standards are met and maintained.
* Conduct regular inspections to ensure rooms and public areas are clean, well-maintained, and ready for guest use.
* Oversee inventory of housekeeping supplies and linen; ensure proper usage, control, and timely requisition of materials and amenities.
* Assist in training, coaching, and evaluating housekeeping staff to uphold service excellence and safety standards.
* Coordinate effectively with other departments such as Front Office, Engineering, and Laundry to ensure smooth operations.
* Address and resolve guest concerns or housekeeping-related issues promptly and professionally.
* Act as the in-charge person in the absence of the Executive Housekeeper.
Team Management
* Act as a key liaison between the Executive Housekeeper and line team
* Assist in preparing weekly staff schedules and manage daily task assignments
* Support training initiatives and conduct on-the-job coaching to enhance skills and service delivery
* Supervise uniforms and grooming standards of housekeeping team members
* Support recruitment processes and contribute to performance evaluations and staff development
Others
* Help track inventory levels and ensure timely ordering of supplies and amenities
* Assist in compiling operational reports and audits (room checks, lost & found, productivity reports, etc.)
Qualifications
Knowledge and Experience
* Minimum 2 years of Housekeeping experience as the same level
* Excellent reading, writing and oral proficiency in English language
* Good working knowledge of MS Excel, Word, & PowerPoint
* Familiarity with Opera, Future Log and MC system is an advance
Competencies
* Strong leadership, interpersonal and training skills
* Good communication and customer contact skills
* Results and service oriented with an eye for details
* Ability to multi-task, work well in stressful & high-pressure situations
* Well-presented and professionally groomed at all times
Additional Information
VIETNAMESE ONLY
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