Job Description:
About Us
We are a platform that offers two distinct offerings: one for partner management and engagement, and the other for customer management.
Our Partner Management solution allows you to onboard & engage partners, share leads, manage opportunities, and close deals faster. It empowers your partners by allowing them to collaborate and engage with your partner managers. Enable partners to access everything they need to meet your channel goals.
Our Customer Management solution includes: 1. Customer Operations 2. Customer Support and 3. LMS & Knowledge management Increase engagement, provide several self-serve routes to support, deliver better customer service, reduce costs and increase customer satisfaction. Collaborate on support cases, train customers using the online Training & Certification (LMS) module and much more
Main Responsibilities
* Design, build, and implement elegant web-based business solutions.
* Contribute to fast-paced client projects and product initiatives as part of our team, helping organizations build, configure, and launch their PRM or Customer Portal solutions.
* Collaborate closely with a Senior Developer to write Statements of Work (SOW) implementation notes.
* Work closely with the client's Project Manager to understand the client's needs and technical requirements, ensuring the accurate implementation of a solution.
* Participate in code reviews conducted by the Technical Team Lead to ensure code quality and adherence to best practices.
* Write clean, maintainable, scalable, and extensible code.
* Integrate APIs and web services to build robust applications.
* Troubleshoot issues, perform unit testing, and resolve defects.
* Collaborate with cross-functional teams in an Agile environment.