Join to apply for the Supervisor Comercial de Telemarketing role at Grupo Ápice.Responsibilities include:Leading and managing a team of telemarketing operators to meet sales and customer service goals.Monitoring and evaluating team performance, providing feedback, and ensuring quality standards.Planning and organizing team work, setting goals and priorities.Monitoring calls and interactions, assessing quality, and identifying improvements.Training and developing team members on products, services, and processes.Organizing physical leads, managing registrations, and monitoring.Focusing on converting leads from digital and offline marketing campaigns.Resolving operational issues to ensure workflow efficiency.Preparing reports and analyzing team performance and results.Motivating team members and fostering a positive work environment.Implementing new systems and tools as needed.Additional details:Seniority level: Not ApplicableEmployment type: ContractJob function: Customer ServiceIndustry: Wellness and Fitness ServicesThis job posting appears to be active and not expired.
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