Job Description:
We are seeking a Business Technical Service Analyst with expertise in PL/SQL development to join our team. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with clients, understanding their business objectives and expectations, and providing exceptional support and services.
The ideal candidate will have relevant experience in client-facing roles, strong knowledge of Oracle Database and PL/SQL development, and excellent communication skills. Additionally, you will be proficient in requirements gathering, technical design, and presentation.
Responsibilities:
* Establish and maintain long-term relationships with clients
* Evaluate client business requirements and provide guidance on standard solutions
* Convert client business requirements into detailed technical specifications
* Maintain knowledge of critical business impact issues from the Service Desk
* Assist with document maintenance and record-keeping for client systems
* Participate in release management and ensure code releases do not negatively impact client operations
* Contribute to simple project/development work plans and revise as necessary
Requirements:
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English language skills
Benefits:
* Flexible work arrangements, including remote work options
* Inclusive and safe work environment
* Ongoing professional development opportunities