Job Overview:
* We are seeking a highly motivated and self-reliant IT professional to provide remote computer and system support for employees.
* The ideal candidate will analyze issues, formulate solutions, and troubleshoot system, application, and hardware problems.
* A strong focus on customer satisfaction is essential, with regular updates provided on ticket progress.
* This role requires the ability to work remotely with customers to resolve issues efficiently.
* The successful candidate will utilize internal knowledge bases to find solutions to known issues and research external information when needed.
* Accurate update of the ticket tracking system is crucial, including status and fixes.
* Issues may need to be escalated to necessary parties in some cases.
Key Requirements:
* An associate's degree in Information Systems or equivalent program is preferred, or significant experience in IT.
* Demonstrated ability to deliver IT solutions within corporate and enterprise environments.
* Experience working in mixed Mac and Windows environments.
* Familiarity with centrally managed computer systems is essential.
Desirable Skills:
* Previous experience in advertising and/or marketing industries.
* Ability to support A/V environments.
About the Role:
The ideal candidate will possess broad technical knowledge and be adaptable enough to tackle a wide range of technical issues. They must be highly motivated and able to manage their workload effectively.