Key Account Success Manager
About the Role:
As a Key Account Success Manager, you will be responsible for driving success in our customer base through expert guidance and leadership. Your role will involve building strong relationships with our sales team, customers, partners, and internal teams to ensure seamless execution of our solutions.
* Develop and execute strategies to drive performance metrics such as CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement.
* Lead a high-performance team of Customer Success Engineers to achieve business objectives.
* Collaborate closely with cross-functional teams to ensure alignment and effective communication.
* Provide expert technical and soft skills training to engineers to enhance their knowledge and skills.
* Ensure consistent and standard onboarding training programs are used effectively.
* Directly support customer requests, coordinate, and prioritize timely resolutions.
* Assist customers in implementing custom integrations and workflows into their SOC.
* Serve as a customer advocate in influencing product roadmap and improvements.
* Deliver guidance and direction to the team supporting goals and objectives.
At Palo Alto Networks, we believe that our people are our greatest strength. We value trust, accountability, and shared success, and we strive to create an environment where your work truly matters.