Job Title:Operational SpecialistAbout the Role:This operational specialist will monitor ongoing deliveries and assist delivery drivers and shippers via phone and live chat.Key aspects of this role include:Effective communication with drivers and shippers to resolve any issues or concernsProviding timely support to ensure seamless delivery operationsRequirements:To be successful in this role, you will need:English proficiency for effective communicationAvailability to work within the Eastern US time zone (EDT)Experience in logistics, courier operations, call centers, or customer supportWhy You'll Thrive:This role offers a unique opportunity to contribute to the success of our delivery operations. You will have the chance to work with a talented team, develop your skills, and make a meaningful impact on our customers' experiences.