Job Opportunity: The role of an Operations Specialist involves overseeing delivery routes and interacting with drivers and shippers. Key responsibilities include ensuring efficient logistics operations, communicating effectively with drivers and customers, and managing relationships within the supply chain.
About the Position:
* Manage ongoing delivery routes to meet customer expectations
* Facilitate communication with drivers and shippers through various channels, including phone and live chat support
Requirements and Qualifications:
* Proficiency in English language skills
* Ability to work according to Eastern US time zone (EST)
* Experience in related fields such as logistics, courier services, call center operations, customer service, or account management
Key Performance Indicators:
* Effective route management and timely communication
* Strong problem-solving skills and adaptability