Job Title: Experienced IT Operations Manager
Our organization is seeking a skilled professional to lead the development and enhancement of our Servicenow platform.
The ideal candidate will have extensive experience in IT operations management, with expertise in CMDB, Discovery, Integrations, and related modules.
* Design, develop, and implement complex solutions for IT operations, including CMDB, Discovery, and Service Mapping.
* Configure and customize Servicenow applications and modules to meet business requirements.
* Lead the development of integrations between Servicenow and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Develop and maintain Automated Test Framework (ATF) test suites to validate core functionalities.
* Troubleshoot and resolve platform issues.
* Maintain accurate documentation for development and configuration.