Senior Salesforce Implementation Manager
This role is pivotal in ensuring project delivery excellence, guaranteeing projects are accurately scoped, effectively executed, delivered on time, and aligned with client expectations and quality standards.
* Lead a cross-functional Salesforce implementation team across the US and LATAM regions.
* Provide coaching, one-on-ones, growth planning, and performance management to team members.
* Foster a culture of accountability, continuous improvement, and high-quality delivery within the team.
The manager will serve as the operational leader of the implementation team, optimizing processes, reviewing time and utilization, providing coaching, managing escalations, and driving exceptional customer satisfaction.
Key Responsibilities:
* Team Leadership and Management
* Project Oversight and Delivery Excellence
* Quality Control and Customer Satisfaction
* Operational Efficiency and Process Optimization
* Cross-Functional Collaboration
Ultimately, this position requires an experienced leader who can drive business outcomes, foster a positive work environment, and continuously improve processes to meet the evolving needs of the organization.