Job Title: Cloud Service Delivery Specialist
Job Description
We are seeking a highly skilled and motivated individual to join our team as a Cloud Service Delivery Specialist. As a key member of our cloud services team, you will be responsible for ensuring the delivery of high-quality cloud services to our customers.
Key Responsibilities:
* Ensure adherence to quality standards, regulatory requirements, and company policies in cloud service delivery.
* Collaborate with cross-functional teams to develop and implement service improvement plans that drive business growth.
* Independently resolve complex technical issues and ensure timely resolution of customer tickets.
* Provide Level 3 support and incident management for critical cloud-based systems.
* Develop and maintain knowledge base articles and contribute to training programs for new hires.
Required Skills and Qualifications
To be successful in this role, you must possess:
* Expertise in Apigee, Application Development, DevOps (SRE), Platform Engineering, Managed Services, and GKE (GCP Cloud Expert).
* Advanced English and Portuguese language proficiency.
PREFERRED SKILLS
The following skills are highly desirable but not required:
* Proficiency in Python, Node.js, or Golang, and experience with JavaScript frameworks like React, Angular, or Vue.js.
* Familiarity with UX Design tools like Figma.
About This Role
This is an excellent opportunity to join our dynamic team and take your career to the next level. If you are a motivated and results-driven individual with a passion for cloud services, we encourage you to apply.