Job Description We are seeking an experienced Service Delivery Manager to oversee our service operations. * Design and maintain on-call and coverage plans to ensure all critical skills are available when needed. * Own the incident management process, prioritizing, roles, communication cadence, escalations, and post-incident reviews., This is a hands-on role that requires close interaction with engineers and customers. You will be responsible for bringing in practices from previous service or managed-services environments., The ideal candidate has 5+ years of experience in Service Delivery, Managed Services, IT Operations, or Enterprise Support serving external customers., Required Skills & Qualifications ,