Job Title:
AI Trainer
About the Role:
We are seeking an experienced AI trainer to join our team. As an AI trainer, you will be responsible for training and fine-tuning AI models using ServiceNow products.
Main Responsibilities:
1. Design realistic tasks for AI learning by combining domain expertise, analytical capability, and prompt-engineering skills.
2. Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
3. Write clear instructions aligned with ServiceNow business processes.
4. Represent tasks in JSON format with clarity and consistency.
5. Use SQL to analyze and validate data accuracy.
6. Apply prompt engineering to structure effective task instructions.
7. Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
8. Document patterns, examples, and best practices for scalable use.
Required Skills and Qualifications:
To be successful in this role, you will need:
1. Experience with ServiceNow products and AI model training.
2. Strong analytical and problem-solving skills.
3. Excellent communication and collaboration skills.
4. Ability to design and develop high-quality tasks and instructions.
5. Familiarity with SQL and JSON formats.
What We Offer:
As a member of our team, you can expect:
1. A dynamic and supportive work environment.
2. Opportunities for professional growth and development.
3. Competitive compensation and benefits packages.
4. Recognition and rewards for outstanding performance.