Key Job Description
We are seeking a skilled IT Specialist to install, configure and maintain computer hardware, software, systems and networks for all employees.
The ideal candidate will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS and mobile devices.
Main Responsibilities:
* Install, configure and maintain computer hardware, software, systems and networks.
* Manage user accounts, permissions and access controls across Google Workspace, Microsoft 365 and other SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security.
* Assist with cloud infrastructure management, data backup and disaster recovery planning.
* Conduct regular software updates, security patching and vulnerability assessments.
* Support cybersecurity initiatives and document processes.
Required Skills and Qualifications:
* A working level of spoken and written English.
* Proven experience in IT support, systems administration or a similar role.
* Deep knowledge of computer systems, networks, operating systems and cloud platforms.
* Strong troubleshooting and diagnostic skills.
* Experience with endpoint management, SaaS administration and automation tools.
* Familiarity with cybersecurity best practices.
* Excellent interpersonal and communication skills.
* Bachelor's degree in Information Technology, Computer Science or related field (or equivalent experience/certifications).