Service Delivery Manager
About the Role:
We're seeking an experienced Service Delivery Manager to oversee our service operations, including SLAs, incident management processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. This is a hands-on role that requires close collaboration with engineers and customers.
* Servicing external customers in 24/7 or extended-hours operations with hands-on experience in incident management and ITSM practices.
* Creating or improving SOPs/runbooks for SRE engineers.
* Maintaining configuration/environment data for customer systems.