Ï Collect, analyze, and interpret data related to workplace services to understand employee needs, trends and identify areas for improvementÏ Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs)Ï Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfactionÏ Create reports to communicate data insightsÏ Collaborate with the Workplace Services team to implement improvements based on data insights and feedbackÏ Develop and maintain a knowledge base of documents for Workplace Services teams and employees Ï Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolutionÏ Participate in cross-functional projects to promote a seamless workplace experienceÏ Assist with onboarding and offboarding processes from Workplace Services teamsÏ Collaborate with the Workplace Services and IT teams to troubleshoot issues and implement improvements Ï Customer service skillsÏ Strong ability with Slack and Salesforce Service Cloud and CorrigoÏ Strong analytical skills with the ability to gather, interpret, and present data to diverse audiencesÏ Excellent oral and written communication skillsÏ English mandatory, Spanish and Portuguese preferred
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