We are seeking an Account Manager who can build and maintain strong, positive client relationships through clear communication and reliable service.
The primary objective of this role is to ensure that clients feel informed, supported, and confident in the progress and outcomes of their projects.
* Key Responsibilities:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
* Manage meetings with clients to share deliverables and review progress together.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Skills and Qualifications:
* Strategic Thinking: Able to understand client goals and work with senior team members to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship: This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our operating hours are from 9 am to 5 pm MST, Monday to Friday.