OverviewGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Resumes must be submitted in English.At Genesys, we're redefining how companies connect with customers—blending empathy with AI innovation on a global scale. As a Talent Acquisition Partner in Brazil, you’ll go beyond transactional recruiting to drive strategic hiring outcomes. You’ll collaborate closely with business leaders, influence hiring decisions, and shape candidate experiences that reflect our commitment to excellence and inclusion. Joining Genesys means becoming part of a team focused on global growth, human connection, and industry leadership in Experience as a Service (XaaS).ResponsibilitiesUtilize AI-powered recruiting tools such as Findem.AI to identify and engage talent in Brazil and global marketsBuild and nurture diverse and inclusive talent pipelines across technical and non-technical rolesDevelop personalized messaging strategies that attract top-tier professionalsPartner with hiring managers and HR Business Partners to understand team needs and craft effective hiring strategiesEnsure job postings are compelling, inclusive, and aligned with Genesys’ brand and hiring standardsStay current on market trends, our product landscape, and business priorities to enhance recruiting effectivenessGuide hiring teams on best practices related to interviewing, selection, and candidate engagementMaintain accuracy and compliance in Workday ATS throughout the hiring processCollaborate on employer branding initiatives, especially through social media and content engagementActively contribute to team projects that enhance recruitment innovation and operational excellenceRequirementsStrong communication skills in both Portuguese and English (Spanish is a plus)Ability to work in a hybrid model (2–3 days per week onsite in São Paulo)Minimum of 2 years of full-cycle recruiting or direct search experience, preferably in the tech sectorProficiency in sourcing passive talent and understanding local market dynamicsExperience working with stakeholders across multiple countries and time zonesProactive and strategic mindset with the ability to influence outcomesDemonstrated ability to drive inclusion through recruiting practicesExperience using Workday or similar ATS platforms (Workday experience preferred)Comfortable working in a high-paced, evolving SaaS environmentStrong social media presence and understanding of content engagement for recruitmentAwareness of Brazilian labor laws and hiring compliance standardsPreferred QualificationsPrior experience recruiting in a global or matrixed organizationExperience sourcing for niche technical roles in Latin AmericaFamiliarity with employer branding tools or recruitment marketing platformsIf a Genesys employee referred you, please use the link they sent you to apply.About GenesysGenesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable AccommodationsIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.About the companyBe vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. 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