Job Title: Field Quality Engineer (Varginha/MG)About SignifyThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.More about the roleThis is an exciting job opportunity for you to light the way as a Field Quality Engineer in Varginha, Brazil with Signify.Execute complaint resolution process for escalated complex complaints at the product level.Lead cross-functional problem-solving teams using 8D methodology and ensure corrective and preventive actions.Analyze product performance in the field and propose improvement programs to meet targets.Analyze external CoNQ and propose improvement programs to meet targets.Train and instruct markets on problem-solving approaches using existing processes like knowledge documents.More about youWhile we value and appreciate all applicants, we believe that the following experience and skills are essential to excel in this role:Bachelor's degree completedStrong experience in a Quality roleExperience in Customer SatisfactionPractical experience with Quality Tools: 8D, 2 Why, Trend AnalysisData & Fact-driven mindsetStrong communication skills, including courageous conversationsFluency in English is requiredFlexibility to work across multiple time zones*This is an on-site position based at the Varginha factory.Everything we’ll do for youYou can grow a lasting career here. We’ll encourage, support, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We value every one of our 30,000+ people.We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.Come join us, and together we can light the way.#LI-JC1
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