We’re seeking a dynamic Operations Manager to lead our Insurance Tracking team. This role is perfect for someone who thrives in fast-paced environments, enjoys solving complex challenges, and is passionate about driving operational excellence. You’ll play a key role in shaping workflows, empowering teams, and ensuring compliance while delivering outstanding service to our clients.
What You’ll Do
Lead and inspire a diverse team, fostering collaboration and continuous improvement.
Define and execute both short- and long-term operational goals.
Act as the primary problem solver for escalations and operational challenges.
Monitor KPIs, productivity, and quality standards to ensure peak performance.
Implement and enforce controls to minimize financial risk and ensure compliance.
Drive process improvement initiatives and implement sustainable solutions.
Recruit, onboard, and retain top talent to strengthen the department.
Represent your team in client meetings, providing timely and accurate updates.
Align staffing and resources to meet business objectives and service levels.
What We’re Looking For
Proven experience managing operations and leading teams in processing or service environments.
Strong ability to balance tactical execution with strategic vision.
Excellent communication, negotiation, and problem-solving skills.
Expertise in performance management, resource planning, and risk mitigation.
Ability to inspire, develop, and retain high-performing talent.
Collaborative mindset with a focus on results and continuous improvement.
Business acumen to connect operational performance with company objectives.
Skills and Experience
Education: Associate’s degree or equivalent work experience.
Experience: 2–3 years of supervisory experience in operations or related fields.
Knowledge: HR policies, workflow management tools, and compliance standards.
Skills:
Strong interpersonal skills to promote team participation.
Ability to manage multiple projects and deadlines simultaneously.
Creative problem-solving and quick decision-making under pressure.
Experience leading multicultural and diverse teams.
Analytical mindset to evaluate workflows and implement improvements.
Attention to detail and ability to motivate teams in demanding environments.
Why Join Us?
Be part of a global organization with opportunities for international collaboration.
Lead a high-impact team that directly contributes to client success.
Grow your career in a supportive environment that values innovation and continuous learning.
Work in a role where your leadership drives measurable results and long-term improvements.
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