Award Winning Hotel#1 Best Historic Hotel in America-USA Today 2021, 2022, 2023 & 2024#1 Best Historic Hotel-Historic Hotels of AmericaVoted best hotel in the Lehigh Valley-Trip AdvisorAwarded as Top Workplace-Morning CallWhy Work for UsHistoric Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.Competitive Benefits IncludingFULL TIME POSITIONSMedical, Dental and Vision Insurance with hotel paying a large portionGenerous paid time offBonus incentive programs401k with matching fundsHotel provided life insuranceHotel discounts through Historic Hotels of AmericaPART TIME POSITIONSFlexible HoursTeam Working EnvironmentGrowth OpportunitiesHotel discounts through Historic Hotels of AmericaPosition SummaryThis individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.ResponsibilitiesAssist guests by selling future reservationsPromptly follow up with guest inquiry leads for second chance bookingsAnswer telephone calls and emails in a prescribed and professional mannerMaintain potential and current guest profile informationAssist customers with questions regarding their existing reservationsProvide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directionsStrong ability to multi-task and pay close attention to detailDeliver the highest standard of service to all customersEffectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer baseCompleting different daily reportsDisplay effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).Exceptional verbal and written communication skillsDesire to be part of high growth, fast paced businessYou are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergenciesQualificationsEducation / Experience: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.Communication Skills: Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.Computer and Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications & Software knowledge a plus.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical RequirementsEmployee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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