Role Overview
We're seeking an exceptional Community Engagement Manager to thrive in our fast-growing eCommerce brand. This role centers on building and maintaining relationships with our online audience, ensuring a strong brand presence across all social platforms.
The Job
* Monitor, respond to, and engage with audiences across YouTube, Instagram, TikTok, Facebook, and other platforms, providing timely and thoughtful interactions that reflect our brand's tone and culture.
* Partner with marketing and creative teams to align responses with brand messaging and ensure seamless integration of tone and style.
* Develop community engagement strategies to deepen brand affinity, encourage user-generated content, and drive meaningful conversations.
Ideal Candidate
* 2-4 years experience in social media management, community management, or customer engagement, preferably within eCommerce or consumer brands.
* Proven success managing YouTube communities and driving engagement growth.
* Exceptional written communication and tone adaptation skills, with the ability to balance empathy, humor, and professionalism in public and private interactions.
What Success Looks Like
* Timely, high-quality responses that reflect our brand voice.
* Significant audience satisfaction and visible community growth.
* Early detection of potential brand risks or opportunities, with data-backed insights informing smarter social strategy decisions.
What We Offer
* A dynamic work environment that fosters growth and development.
* Opportunities to progress your career and take on new challenges.
* Flexible working options that support work-life balance.