**Job Overview**
We are seeking a highly skilled and motivated IT Support Analyst to join our team. The ideal candidate will have excellent customer service and problem-solving skills, as well as the ability to work efficiently in a fast-paced environment.
Responsibilities
* Analyze issues and formulate solutions
* Troubleshoot system, application and hardware issues
* E nsure customer is updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to both provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Requirements
* Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required
* Knowledge delivering IT solutions within a corporate and/or enterprise environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
* Experience in centrally managed computer environments
* Experience supporting A/V environments not required, but is a plus
**What We Offer**
As an IT Support Analyst, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.