We are seeking a senior-level professional with extensive expertise in Dynamics 365 Customer Engagement to join our team. The ideal candidate will have strong experience with integration technologies, including Dataverse APIs, ESB messaging, and web services.
A successful Senior Dynamics 365 CE Solution Architect / CRM Consultant will possess a deep understanding of Azure DevOps, CI/CD pipelines, and deployment strategies. They will be able to assess managed service models and support optimization, and have advanced problem-solving and stakeholder communication skills.
The selected candidate will work on challenging projects for big clients, learning more about emerging technologies and designing their career plan. Our company offers access to continuous training and certifications, as well as opportunities for internal mobility.
Responsibilities:
* Evaluate the current Dynamics 365 CE architecture, customizations, entity model, and configuration
* Identify sources of complexity, performance bottlenecks, and fragility
* Recommend strategies to simplify the architecture and reduce technical debt
* Analyse integrations including Dataverse OData APIs, Outbound Event Messages, and ESB
* Review data flows, reconciliation challenges, and environment promotion processes
* Propose robust data governance and integration patterns
* Assess Azure DevOps pipelines and multi-environment deployment practices
* Recommend automation improvements for deployment reliability
* Review managed service framework and suggest future support models
* Produce findings and recommendations report
* Define short-term stabilisation and medium-term optimisation roadmap
* Prepare proposal for next-phase implementation
Requirements:
Senior-level expertise in Dynamics 365 Customer Engagement (Sales Enterprise module)
* Strong experience with integration technologies: Dataverse APIs, ESB messaging, web services
* Deep knowledge of Azure DevOps, CI/CD pipelines, and deployment strategies
* Proven experience in CRM architecture rationalisation and modernisation
* Experience assessing managed service models and support optimisation
* Advanced problem-solving and stakeholder communication skills
* Ability to translate technical findings into business recommendations
* Strong understanding of data modelling, reconciliation, and automation
Benefits include:
* Work on challenging projects for big clients
* Learn more about emerging technologies
* Possibility of working remotely
* Design your career plan
* Access to continuous training and certifications
* Evolving through our internal mobility program