Operational Efficiency Specialist
We're looking for a detail-oriented and process-driven intern to join our Case Management team.
* Assist with the intake, tagging and triage of fraud-related case submissions
* Document return materials processes for traceability and evidence handling
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows
* Collaborate with Fraud Ops, Decision Science and Technical teams to align platform inputs
* Participate in testing and feedback for new platform features
* Help draft reports and identify opportunities for automation and process improvement
Requirements:
* Pursuing a degree in Business Analytics, Finance, Information Systems or Criminal Justice (penultimate or final year)
* Strong academic performance and attention to detail
* Passionate about structured processes and operational efficiency
* Comfortable working across tools like Jira, Confluence and Excel
* Curious about fraud prevention, financial crimes and enterprise automation
* Proactive communicator with strong English skills (written and verbal)
Why This Role is Valuable:
* Gain hands-on experience with a global company
* Receive mentorship, professional development and networking opportunities
What You Can Expect:
* A paid internship with a competitive stipend
* A 30-hour work week (Monday-Friday)