The HR operations manager owns the execution and continuous improvement of HR operations across the full team member lifecycle — from onboarding through offboarding. This is a hands-on role that blends operational leadership, systems ownership, and process discipline. You will work closely with the Director of Global HR, HR Specialists, and cross-functional partners to ensure HR systems, workflows, and documentation operate smoothly and consistently across countries.This role is centered on building, operating, and continuously elevating a high-performing HR engine, with a strong commitment to operational excellence and ongoing improvement every day.Must haves7+ years of progressive HR experience, with a strong focus on HR operations Advanced English proficiency (written and verbal)Location: Ukraine, Poland, RomaniaExperience working in technology, IT, consulting, or service-based environments Proven success building, running, and improving HR processes that scale with company growthHands-on experience managing HR operations for a multi-country workforceStrong experience with HRIS platforms (HiBob preferred) and modern productivity toolsStrong working knowledge of Jira, Confluence, Google Workspace, and related collaboration toolsExceptional attention to detail and operational disciplineAbility to manage multiple priorities across regions in a fast-paced, distributed environmentNice to haveExperience supporting distributed, multi-country teamsFamiliarity with SOC2, ISO, or similar compliance environmentsExperience using AI or automation to improve HR workflows, reporting, or efficiencyPrior people management or team-lead experienceExperience working alongside people / ER or HRBP rolesExposure to B2B, outsourcing, or billable team modelsKey responsibilitiesHR operations & lifecycle management HR systems & tools ownershipOwn and administer HRIS systems (HiBob or comparable platforms) as the system of recordConfigure workflows, task lists, permissions, and reporting in HR systemsMaintain accurate, complete, and up-to-date team member dataPartner with internal teams to integrate HR tools with Jira, Confluence, Google Workspace, and other productivity systemsCompliance & operational riskEnsure compliance with local labor regulations, internal policies, and HR controls across geographiesOwn HR-related audit readiness and evidence gathering (including SOC2-related controls where applicable)Maintain HR documentation, SOPs, and policy acknowledgementsAdapt policies and practices to meet regional needs while maintaining consistencyManager enablement (process-focused)Provide managers with clear guidance on HR processes, timelines, and required documentationAct as the primary owner of HR operational questions and requestsEscalate judgment-based or sensitive employee relations matters to the director of global HRHR team support & executionSupport, mentor and coordinate the work of HR Specialist or other team members as it relates to HR operational tasksPrioritize operational work, ensure follow-through, and reduce single points of failureIdentify opportunities for automation and efficiency using existing tools and AI-enabled workflowsWhat this role is notThis role does not own employee relations judgment, PIPs, or conflict mediationThis role does not serve as a people partner or HR business partnerStrategic people decisions and leadership coaching sit with the Director of Global HR