Sales and Customer Service Representative
Job Description
We are seeking a highly skilled Sales and Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing prompt and effective assistance to our clients through various communication channels.
Main Responsibilities:
* Respond to customer inquiries in a timely and professional manner.
* Maintain high levels of customer satisfaction by resolving issues efficiently and effectively.
* Stay informed about company policies, announcements, and updates to ensure accurate communication with customers.
* Meet or exceed performance targets and KPIs.
* Identify and report system errors or service disruptions to the team lead or senior agents.
Required Skills and Qualifications
To succeed in this role, you will need to possess excellent communication skills, quick problem-solving abilities, and a strong customer service mindset. You should also be proficient in English, Spanish, and Portuguese, and have experience working in customer support.
* Fluency in English, Spanish, and Portuguese is required.
* Excellent communication and problem-solving skills.
* Experience working in customer support is essential.
Benefits
As a valued member of our team, you can expect a range of benefits, including:
* Expertise development opportunities.
* A dynamic and supportive work environment.
* A competitive salary and benefits package.
Other Benefits
In addition to the above benefits, you will also have the opportunity to work in a fast-paced and innovative environment, where you can make a real impact on our business.
Key Features:
* Remote work options available.
* A friendly and supportive team culture.
* Opportunities for career growth and development.