Job Overview
The role of the Customer Experience Analyst involves being a key liaison between stakeholders, including employees, business managers, and customers. The individual in this position will be responsible for identifying specific customer needs, managing projects with internal stakeholders, suppliers, and third-party companies, and ensuring that all initiatives are well-established and follow a feasible business plan.
* Develop written and visual materials related to customer experience initiatives.
* Disseminate these initiatives throughout the organization and provide training sessions as needed.
* Manage key performance indicators (KPIs) to measure project success before and after implementation.
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Key Qualifications
* Experience in creating customer experience policies and strategies.
* Knowledge of consumer behavior studies and feedback/review tools.
* Proficiency in MS Office and experience with learning platforms.
* Advanced proficiency in English and Spanish language skills.
* Knowledge of project management methods.
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About Us
Our organization is dedicated to developing pioneering technologies and services for sustainable and connected mobility. With a strong focus on safety, efficiency, intelligence, and affordability, we offer solutions for vehicles, machinery, traffic, and transportation systems.