Job Title: Technical Program Manager/Delivery Manager
Duration: Fulltime with CriticalRiver
Location: Brazil/Costa Rica
Need to support PST timings
Job Profile:
* Manage delivery for our key customers across all the technological tracks
* Manage and lead teams across technologies, fostering a collaborative and productive work environment.
* Ensure regular updates to customer stake holders sent through WSRs
* Conduct MBRs and QBRs
* Achieve high customer delight
Roles and Responsibilities:
* Ensure projects are delivered on time, within scope, and budget by working with technology teams.
* Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
* Manage and lead teams across technologies, fostering a collaborative and productive work environment.
* Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
* Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
* Service/Project Review meetings with Customer and Management
* Adopt customer specific processes and methodologies.
* Proactively Identify, evaluate, and mitigate project risks effectively.
* Ensure that the project teams meet SLAs and avoid service credits / penalties.
* Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
* Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
* Establish and monitor KRAs and KPIs as performance metrics for team members.
* Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
* Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
* Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
* Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials
Skills:
* Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
* Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.
* Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
* Strong leadership and team management skills.
* Familiarity with various project management tools and methodologies (e.G., Agile, Scrum, ITIL).
* Problem-solving mindset and ability to manage complex project challenges