Job Title: Commercial Carrier Optimization Manager
Overview:
We are seeking an analytical and results-driven professional to drive key optimization initiatives in third-party carriers operation. This role combines expertise in data analysis with practical transportation knowledge to enhance our logistics networks.
Key Responsibilities:
* Build strong working relationships with third-party carriers and internal stakeholders.
* Analyze network losses and implement improvement plans.
* Coordinate package return processes for Fulfillment Centers and Sellers.
* Track and report on key performance metrics.
* Identify and implement network efficiency improvements.
* Create and maintain performance dashboards using SQL and other analytical tools.
* Develop regular reporting cycles to track carrier performance and network health.
* Document and standardize processes for better team alignment.
* Identify trends and opportunities for optimization through data analysis.
* Work closely with Carrier Managers to implement improvement initiatives.
* Partner with Network Losses and S&OP teams to align on objectives.
* Contribute to process innovation to enhance operational efficiency.
A Day in the Life:
A day in this role may include reviewing daily performance dashboards, participating in daily dive deep meetings, checking critical escalations, leading weekly carrier performance review meetings, updating and distributing weekly performance scorecards, deep diving into DNR cases and loss patterns, meeting with Network Loss Prevention team, and updating SOPs based on recent learnings.
Success Metrics to Track:
* DNR rates by carrier and region.
* Network loss metrics.
* Returns efficiency metrics.
* Amount of concessions and losses.
About the Role:
This position is ideal for an analytical problem-solver who combines strong data skills with practical transportation knowledge and wants to make a tangible impact on Amazon's delivery network.