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We are seeking a highly organized and proactive Learning Delivery Associate to support the coordination of virtual and in-person learning programs. This role ensures seamless logistics, high-quality participant experiences, and compliance with regulatory standards related to learning events. You will collaborate with cross-functional teams to deliver operational excellence and provide key support in the deployment of learning initiatives.
Key Responsibilities:
* Analyze course requirements to determine appropriate facilities and technical support for virtual and in-person learning.
* Collaborate with delivery team members to develop and execute learning delivery plans.
* Coordinate logistics and oversee Learning Support Liaisons to ensure all learning events are fully supported.
* Confirm and set up classrooms (virtual and physical) with onsite resources such as producers or LSLs.
* Review and reconcile class rosters against final attendance records to ensure accurate awarding of learning credits.
* Counsel facilitators on compliance processes and proper awarding of learning credits.
* Act as a point of contact for facilitators and participants before, during, and after learning events.
* Ensure timely and accurate setup and publication of learning events in the Learning Management System (LMS).
* Provide evaluation results and initiate follow-up processes as required.
* Identify and recommend process improvements to enhance delivery operations.
Skills and Qualifications:
* Fluent C1 English level (written and spoken) – mandatory requirement.
* Exceptional attention to detail and organizational skills.
* Strong ability to build trusted relationships in a virtual and dynamic environment.
* Proven ability to manage multiple projects simultaneously under limited supervision.
* Effective verbal and written communication skills across all organizational levels.
* Proficiency in MS Office (especially Excel: pivot tables, VLOOKUP) and virtual collaboration tools such as Zoom and MS Teams.
* Experience working with Learning Management Systems (preferably SAP SuccessFactors or equivalent).
* 1-3 years of experience in learning delivery, event coordination, meeting services, or hospitality, preferably within a corporate or professional services environment.
* Bachelor's degree or equivalent professional experience required.
* Clear career development plan and growth opportunities.
* Access to continuous learning and professional development programs.
* Dynamic, international work environment.
* Flexible working options depending on business needs.
Additional Information:
* Flexibility with working hours is required during peak periods.
* Overtime must be pre-approved based on business needs.
* Occasional oversight responsibilities for Learning Support Liaisons.
If you are interested, please submit your CV in English only and indicate your expected salary. Applications without an English CV and salary expectations will not be considered.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Analyst, and Business Development
* Industries
Business Consulting and Services and Human Resources Services
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