Www.hcltech.com Your role and Responsabilities: Act as the single point of ownership for onboarding-related operational and stakeholder escalationsPerform root-cause analysis, identify risks, assess impact, and drive corrective and preventive actionsCollaborate closely with cross-functional teams to ensure smooth handoffs and service stabilityManage escalations end-to-end, ensuring closure within agreed SLAsPrepare and share clear, structured status reports and stakeholder communicationsAnalyze complex data to support data-driven decisions and continuous process improvementRequirements and Qualifications:Experience in project or operational support roles (IT preferred)Advanced EnglishHands-on experience supporting large-scale, complex environmentsStrong expertise in risk identification, escalation handling, and mitigation planningExperience with ticketing tools such as ServiceNow, Jira, or similar platformsExcellent communication skills, with the ability to engage both technical and non-technical stakeholdersStrong sense of ownership, accountability, and proactive problem-solvingProficiency with MS Excel, PowerPoint, and Word for reporting and documentationNice to have:Familiar with SAP ATLAS tool.Please submit resumé in English.