Senior Issue Resolution Specialist
This role is responsible for driving progress and resolution of critical customer issues.
* Ownership of critical issue escalation and resolution processes
* Liaise with cross-functional teams to develop and execute action plans to address high-priority situations
* Effective communication of critical issue status to stakeholders
The ideal candidate will possess:
* Fully fluent language skills in Portuguese, English, and Spanish (written and verbal)
* A minimum 10-year background in customer-facing sales and/or service delivery roles
* Prior experience as Escalation Manager or similar roles highly desired
The team's goal is to deliver swift response, remedy, resolution, and knowledge acquisition for our most critical issues.