We are seeking an IT Support Analyst to provide remote computer and IT system support for employees in Brazil. With excellent customer service and problem-solving skills, you will be able to analyze issues and formulate solutions.
Key Responsibilities
* Analyze issues and formulate solutions
* Troubleshoot system, application and hardware issues
* Ensure customer is updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to both provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Required Skills and Qualifications
* Demonstrated experience in troubleshooting system, application and hardware issues
* Excellent communication and customer service skills
* Ability to work independently and prioritize tasks effectively
* Strong analytical and problem-solving skills
* Knowledge of internal IT systems and processes
* Experience with ticket tracking systems
Benefits
As an IT Support Analyst at Publicis Groupe, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.
What We Offer
* A dynamic and collaborative work environment
* Ongoing training and development opportunities
* A competitive salary and benefits package
* The chance to make a meaningful contribution to our organization