About the Role
The primary objective of this position is to build and maintain strong, positive client relationships through clear communication and reliable service.
This role ensures that clients feel informed, supported, and confident in the progress and outcomes of their projects.
Main Objectives
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals. Translate those goals into clear, actionable tasks and hand them off to team members to assign tasks and keep things moving internally.
- Utilize project management tools to create and share meeting notes after every single meeting.
- Share any critical snippets from the meeting as they relate to projects.
- Handover the meeting notes, action items, and recording packaged nicely in a meeting template.
o Review final deliverables before submission to ensure they align with client expectations and goals.
- Frequent meetings with clients to share deliverables and review progress together.
o Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Relationship Building and Industry Engagement
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills
* Strategic Thinking: Able to understand client goals and work with senior leadership to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the company in a polished, confident way.
Reporting Relationship
* This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Working Hours
Our operating hours are from 9 am to 5 pm MST, Monday to Friday.
About You
* You know how to build trust with clients through clear communication, consistent follow-up, and by always showing up prepared.
* You're skilled at translating client goals into specific, actionable tasks, and you make sure those tasks are assigned, tracked, and delivered on time.
* You lead client meetings with confidence, take organized notes, and share updates that actually move things forward.
* You manage feedback like a pro—you stay calm, navigate tough conversations with professionalism, and keep relationships strong.
* You're detail-oriented and deadline-driven. You keep an eye on deliverables, catch misalignment early, and ensure work is polished before it ever reaches the client.
* You thrive in fast-moving environments and know how to prioritize without dropping the ball—even when things get messy.