Senior ERP Cloud Professional
We are seeking an accomplished support specialist to join our global team as a senior expert for Oracle ERP Cloud. As a seasoned professional, you will be responsible for providing exceptional support to users across various regions, ensuring timely resolution of issues and maintaining high-quality service delivery.
Main Responsibilities:
* Manage the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
* Resolve tickets within established deadlines (SLA), collaborating with internal teams and external partners
* Support users during monthly accounting close in regions like LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Maintain SOX compliance and ensure accurate documentation aligned with ITIL standards
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools like ServiceNow and GitLab
Technical Requirements:
* Proven experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Familiarity with capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools like BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
In addition to your technical expertise, we require proactivity, collaborative work, and a results-oriented mindset. The ideal candidate will have experience in at least 3 complete cycles of Oracle Cloud implementation and hold a Bachelor's degree in Accounting, Finance, IT, or a related field.