Reporting to the customer’s management team, this role focuses on optimising multivendor 2G, 3G, 4G, and 5G sites to meet defined network quality targets, while also reducing optimisation-related costs on the customer’s network.
The position is responsible for initiating and delivering quality and performance programmes or activities aimed at continually enhancing the end-customer experience.
Main activities and tasks:
* Produce radio optimisation plans to achieve quality targets for area of ownership
* Undertake pro-active radio network investigations & support wide-area projects
* Responsible for the management of radio capacity within area of ownership, escalating where required for additional requirement or demand.
* Co-ordination with other teams and departments to manage the timely delivery of data-build against objectives
* Work closely with end customer to ensure high quality customer experience against multi-operator contractual commitments.
* Support Corporate and Business Accounts teams in bid support and ongoing experience.
* Take ownership and drive to resolution customer complaints, internal and VIP escalations. Including analysis of complex data, network traces, cross functional working.
* Identify faults, generate cases and drive to resolution via Operations teams and suppliers
* Understanding of Frequency, Scrambling Code & PCI planning and Capacity Planning
Required, Experience, Education & Trainings:
* Fully competent in the use of appropriate customer’s radio planning & optimisation tools.
* A Subject Matter Expert understanding of the air interface parameters, propagation models, antenna systems, frequency planning, and optimisation techniques on multi vendors equipment – a combination of two but not all Nokia, Ericsson, Huawei, Samsung vendor’s equipment.
* Fully competent in the use of vendor OSS such as NetAct, Ericsson ENM and Radio Planning tools such as Atoll, iBwave etc
* High levels of computer literacy including all MS office applications
* Educated to Degree level or equivalent is desirable
* Minimum of five years’ experience in a Senior Optimisation role
What We Offer:
Support with obtaining a work visa
Growth Opportunities – Support for learning and career advancement.
Work-Life Balance – Flexible hours and hybrid work options.
Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
Generous Time Off
Relocation to Spain is required for this position. While the role allows remote work, you would need to be based in Spain.