FBS Back Office Operations Project Manager Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Continue with Google This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $1.00/yr - $1.00/yr About the Company Our Client is one of the largest insurers in the United States, offering a wide range of insurance and financial services with gross written premiums over US$25 billion. They serve over 10 million U.S. households with more than 19 million policies across all 50 states, through over 48,000 agents and nearly 18,500 employees. The company is part of one of the world's largest insurance groups. Location and Hours Brazil / Working Hours: 8:30 am to 5:30 pm (EST) Responsibilities Coordinate cross-functional teams (Service Ops, CX, IT, Analytics) to align on retention initiatives Manage project plans, track milestones, and update charters and dashboards Support rollout of retention tools like coaching forms, call flows, and cancellation processes Monitor KPIs such as save rates and premium retention; review dashboards and reports Facilitate communication, draft updates, and surface risks to leadership Collaborate on training and readiness for frontline teams Requirements Experience 4-7 years of experience Skills Proficiency in English (Interview in English) Bachelor's degree Advanced Project Management skills Intermediate Financial Modeling skills Advanced Strategic Planning and Execution skills Benefits Competitive salary and bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office) Inclusive work culture within a global group Private Health Insurance Pension Plan Paid Time Off Training & Development Performance Bonus Note: Benefits vary based on employee level. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management Industries: IT Services and IT Consulting #J-18808-Ljbffr