IT Support Role Overview
This position is designed for a skilled IT professional who can provide expert technical support to internal teams.
The ideal candidate will have experience in troubleshooting and resolving complex system, application, and hardware issues.
Strong customer service skills and the ability to work independently are also essential requirements.
* Identify and resolve technical problems efficiently.
* Provide timely updates on ticket progress to customers.
* Utilize internal knowledge bases and external resources to find solutions.
* Collaborate with team members to achieve common goals.
Requirements include an Associate's Degree in Information Systems or equivalent experience.
Desired qualifications include experience working in mixed environments and supporting A/V systems.
Qualifications:
* Associate's Degree in Information Systems or equivalent experience.
* Excellent customer service and problem-solving skills.
* Ability to work independently and as part of a team.
* Experience in mixed Mac and Windows environments.
* Knowledge of delivering IT solutions within a corporate environment.
* Supporting A/V environments (desired).