Case Management Internship Opportunity
We are seeking a detail-oriented and analytical Case Management intern to assist our team in managing fraud-related case submissions.
* This internship is designed to offer real-world experience and growth opportunities for students eager to make an impact in the field of case management.
The successful candidate will have the opportunity to work with our experienced team, learning and contributing to the development of structured processes and operational efficiency.
The ideal candidate will possess strong academic performance and attention to detail, as well as be passionate about process improvement and automation.
Responsibilities:
1. Assist with intake, tagging, and triage of fraud-related case submissions;
2. Document return materials processes for traceability and evidence handling;
3. Support creation and refinement of SOPs for fraud and marketing workflows;
4. Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
5. Participate in testing and feedback for new platform features;
6. Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).