Job Title: Operations Excellence Manager
Job Description:
We are seeking an experienced Operations Excellence Manager to lead the drive for continuous improvement across our BPS operations. The successful candidate will be responsible for enhancing efficiency, reducing costs, and improving service quality.
* Key Responsibilities:
* Create and implement strategies to ensure account profitability and optimal service delivery.
* Analyse data to inform business decisions and drive process improvements.
* Develop and maintain strong relationships with senior management, stakeholders, and clients.
Requirements:
* Strong Skills and Qualifications:
* Demonstrated expertise in process mapping tools and data analysis.
* Excellent communication and stakeholder management skills.
* Able to work independently and as part of a team to achieve organisational goals.