Job Overview
This Sr. Customer Success Analyst position involves providing exceptional service to valued customers, troubleshooting complex customer requests, and ensuring timely resolutions.
Key Responsibilities:
* Answer incoming telephone calls, open cases in Salesforce, and maintain the Global Support queue
* Troubleshoot customer-reported issues, provide timely solutions, and evaluate case priority
* Provide customer support via email, Teams, and telephone while adhering to SLA requirements
* Allocate resources and solutions for efficient issue resolution
Technical Expertise:
* Utilize Chrome Developer Tools for web application analysis
* Perform API testing and validation using Postman or cURL
* Conduct IIS and SSL diagnostics to investigate and resolve technical issues
* Configure and troubleshoot Windows ADFS Servers for seamless authentication
* Assist customers with database backup and migration processes
Skills and Qualifications
To excel in this role, candidates should possess strong analytical skills, excellent communication abilities, and a commitment to delivering high-quality results under tight deadlines.
Benefits
As a valued member of our team, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package.