Job Overview
As an Operational Specialist, you will play a pivotal role in ensuring the smooth operation of our delivery services.
You will be responsible for monitoring ongoing deliveries and providing assistance to delivery drivers and shippers via phone and live chat.
Key Responsibilities
* Monitor and troubleshoot delivery issues in real-time
* Provide exceptional customer service via phone and live chat
* Collaborate with internal teams to resolve delivery-related concerns
Requirements
* Proficiency in English language skills
* Ability to work effectively within Eastern US time zone (EDT)
* Relevant experience in logistics, courier operations, call center, or customer support
What We Offer
At Metrobi, we value our team members and strive to create a positive work environment that fosters growth and development.
Benefits include opportunities for professional growth, collaborative teamwork, and a dynamic work environment.