Title: Internal Support EngineerReports to: Internal Support ManagerLocation/Type: US, West Coast 9 AM - 6 PM PST
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown year over year since inception through our uncompromising focus on service.
We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas’ culture while putting the customer first.
We are seeking an Internal Support (IS) Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with the internal infrastructure team to support internal systems, including Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system.
The ideal IS Engineer will possess experience in Desktop Support, Systems Engineering, Systems Administration, and should have the following qualifications:
Minimum 5 years of IT experience/administration
Strong verbal and written communication skills
Advanced PowerShell skills including scripting
End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting
Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers
Support/use of ConnectWise Manage and ScreenConnect
Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations
Experience taking projects/deployments from proof-of-concept to production
The following qualifications will make you stand out as a candidate:
Experience working in an MSP environment
Administration and use of RMM agents/tools
Exposure to/ability to support workloads in Azure or AWS
Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password
Experience with Azure Virtual Desktop
Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#J-18808-Ljbffr