Client Operations Lead at Barry's DubaiBarry’s is hiring for an introductory leadership position focused on driving studio sales and operations, ensuring efficiency and quality across the business. This role supports delivering an exceptional in-studio client experience and acts as a positive brand ambassador within the fitness community.About The RoleThe Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.What Youll Do
Serve as studio leader in absence of GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicate with studio leadership and peers: provide information to supervisors and co-workers by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience or hospitality at all times
Greet, assist and check in customers; respond to customer questions at the studio, by phone and email; handle studio membership database, register new clients, receive membership payments and maintain client base
Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
Motivate the team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients regarding the latest studio promotions, membership discounts and/or special events
Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and on-the-spot orders
Maintain product knowledge for all studio retail operations
Participate in relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, including weekends, holidays, mornings or nights, and meet minimum availability requirements
Facility Maintenance
Prepare studio spaces before, after, and between classes; clean equipment, sweep/mop/vacuum floors, and wipe mirrors
Clean and maintain locker rooms to brand standard
Assist in regular deep cleaning, organization, and service of common areas (lobby, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, storage)
Support laundry services, including towels
Follow daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
Uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
Represent the Barry’s brand within the studio and the fitness community
Participate in and enhance the community with studio and regional teams
Customer Service
Provide the highest level of hospitality to all clients
Maintain client database and use information to increase client contact
Attend social functions to generate new business and invite clients to in-studio events
Qualifications
Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values
Availability to work 4 to 5 shifts, including one weekend day
Friendly, outgoing personality and enjoyment of social interaction
Enthusiasm for the studio and the role
Patient, courteous listener with empathy
Can-do attitude when responding to client requests
Cooperative with a focus on team culture
Ability to prioritize and work in a fast-paced environment
Attention to detail and care for the studio’s appearance and cleanliness
Work as part of a cohesive team with all Barry’s staff
Maintain professional appearance and behavior; demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
Pay RangeThe pay range for this role is 20 - 21 USD per hour (San Jose).LocationSan Jose, CA — Santana RowSeniority levelEntry levelEmployment typePart-timeJob functionManagement and ManufacturingIndustriesWellness and Fitness ServicesNote: This is a cleaned and structured refinement of the original description. It retains content related to responsibilities, qualifications, and basic job context while removing extraneous boilerplate and non-essential lines.
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