**About Us**:
EY is a leading organization in the financial services industry, committed to delivering exceptional services and innovative solutions to our clients. We are seeking a dynamic and experienced Head of Operations to join our team and drive operational excellence across our CBS (Core Business Services) functions.
**Role Overview**:
As the Head of Operations, you will be responsible for overseeing and optimizing the operational activities within our CBS division. You will play a crucial role in ensuring the efficiency, effectiveness, and scalability of our operations, contributing to the overall success and growth of the organization.
**Key Responsibilities**:
- Lead and manage the CBS operations team which includes Human Resources, Brand, Marketing & Communications, IT, Finance, Facilities and Administration, providing direction and guidance to teams.
- Provide HR strategic direction and guidance to Partner Group.
- Develop and implement operational strategies, policies, and procedures to enhance productivity and efficiency.
- Support BMC (Brand, Marketing and Communications) Lead with flagship events.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous improvement initiatives.
- Collaborate with cross-functional teams to ensure seamless integration and alignment of operational processes.
- Oversee budget planning and management, ensuring cost-effective operations while maintaining high-quality standards.
- Foster a culture of excellence, innovation, and accountability within the operations team.
- Ensure compliance with industry regulations, company policies, and best practices.
- Chair Sports and Social Committee and oversight of CSR Committee.
- Identify and mitigate operational risks, implementing effective risk management strategies.
- Drive the adoption of technology and automation to streamline operations and enhance service delivery.
- Provide regular reports and updates to senior management on operational performance and key initiatives.
**Qualifications**:
- Bachelor's degree in Business Administration, Human Resources Management, or a related field. A Master's degree is preferred.
- At least 10 years experience in a senior operations management role, preferably within Human Resources or related industry.
- Strong leadership and people management skills, with the ability to inspire and motivate a diverse team.
- Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Demonstrated experience in developing and implementing operational strategies and process improvements.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- A proactive and results-oriented mindset, with a commitment to achieving operational excellence.
**Why Join Us**:
- Opportunity to lead and shape the operations of a dynamic and growing organization.
- Collaborative and inclusive work environment that values innovation and continuous improvement.
- Competitive salary and benefits package.
- Professional development and growth opportunities.