About the Role
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* We are seeking a highly motivated Account Manager to build and maintain strong, positive client relationships through clear communication and reliable service.
The ideal candidate will be skilled at translating client goals into specific, actionable tasks, and ensure those tasks are assigned, tracked, and delivered on time.
This role ensures that clients feel informed, supported, and confident in the progress and outcomes of their projects.
Main Objectives
Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals. Utilize Jiminny to create and share meeting notes after every single meeting.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills
* Strategic Thinking: Able to understand client goals and work with other team members to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship
This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
We measure success based on:
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.