Introduction
Use tools such as the Z console, Tivoli Workload Scheduler (TWS), Jira and ServiceNow. Receive extensive structured training and have the opportunity to certify the solutions we support.
A Typical Day May Include
Learning new skills and enhancing existing ones through our training plan.
Working with experienced operators on one or more of the five teams in Operations, monitoring and controlling the operation of the mainframe hardware and software.
Starting and stopping system tasks, monitoring the system consoles, and working with the system programming and production control staff to ensure health and normal operation of the systems.
Ensuring batch workloads run to completion without error or delay.
Analyzing first‑level problems for all systems, resolving and routing as appropriate, and supporting the systems management processes specific to requirements.
Attending team stand‑ups or cross‑functional interactions.
Using IBM’s Slack channels to interact with other colleagues across the company on business, technical and social topics.
Your Role And Responsibilities
As a Computer Operator for the CIO Hybrid Cloud Z IT Operations team, maintain, support, and help enhance mission‑critical mainframe systems that support IBM’s key internal applications. Opportunities to learn about other technologies, such as Linux, OpenShift on Z, and observability tools that drive automation. In the longer term, this role could lead to positions elsewhere in IBM, including consulting, Z engineering, product development, and more.
Preferred Education
Bachelor’s Degree
Required Technical And Professional Expertise
Technical background (IT infrastructure and operational systems)
Previous experience in support environments
Customer‑relationship skills
Degree in an IT area or equivalent experience (computer science, information security, systems analysis, etc.)
Good communication, teamwork, interest in learning new technologies. Availability to work on a flexible schedule, including night shift and weekends.
Competence in spoken and written English
Preferred Technical And Professional Experience
Previous experience in an Application Support environment.
Experience with Tivoli Workload Scheduler (TWS), Jira and ServiceNow (not required).
Hands‑on experience with z/OS concepts (not required).
Understanding of software architectures or infrastructure such as X86.
Knowledge of network technologies.
Experience working with global teams, with people from several locations.
Autonomy to work with minimal supervision, targeting to achieve agreed‑upon goals with an innovative mindset.
Programming languages: JCL, REXX, Python/YAML, SQL, others considered a plus.
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