Technical Account Manager
This role offers a unique opportunity to leverage technical expertise and build strong relationships with key clients. As the primary point of contact, you will be responsible for ensuring successful onboarding, maintaining client satisfaction, and providing technical support.
The ideal candidate will possess exceptional communication skills, a proactive mindset, and the ability to adapt to evolving client needs.
Key Responsibilities:
* Serve as the primary technical point of contact for assigned clients, understanding their document processing automation needs and ensuring successful implementation of data extraction solutions.
* Guide clients through API implementation, providing code samples, documentation, and best practices to ensure successful integration with their systems.
* Conduct regular check-ins with clients to understand their evolving needs, address technical challenges, and identify opportunities for expanded use of our platform.
* Collaborate with the Engineering team to troubleshoot client issues, prioritize bug fixes, and communicate timelines for resolution.
* Gather client feedback on product features and communicate requirements to the Product team.
* Develop deep expertise in document processing workflows and our AI/ML capabilities to advise clients on optimization.
* Monitor client API usage patterns to identify potential performance issues or opportunities for improvement.
* Be the Industry Expert for our clients, educating them on new releases and how they apply to them and new services & features that they can use.
Requirements:
* Bachelor's degree in Computer Science, Engineering, or related field.
* 3-5 years experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Technical Account Management).
* Technical background with the ability to understand and articulate complex technical concepts.
* Exceptional communication and interpersonal skills with the ability to build and maintain strong client relationships.
* Ability to thrive in a fast-paced environment, manage priorities effectively, and adapt to evolving client needs.
* Proactive mindset with a focus on problem-solving and delivering exceptional customer service.
* Ability to read and understand client code to diagnose integration issues.
* Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
* Problem-solving mindset with attention to detail and ability to prioritize effectively in a fast-paced environment.
Preferred Qualifications:
* Good understanding of AI/ML technologies and their application in business solutions.
* Strong Experience working with APIs.
Job Benefits:
Our company offers a competitive compensation package and opportunities for career growth.
As a valued member of our team, you will have access to ongoing training and professional development opportunities.
Our office is located in a vibrant and dynamic area, offering a range of amenities and attractions.
Why Join Our Team?
We are a forward-thinking organization dedicated to innovation and excellence.
Our team is passionate about delivering exceptional results and making a positive impact.
Join us and become part of a dynamic and collaborative team that values teamwork, creativity, and professionalism.