Job Title: Enterprise Support Operations Manager Job Description We are seeking an experienced Service Delivery Manager to take ownership of our service operations, including SLAs and incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. This is a hands-on role that requires close interaction with engineers and customers. You will be responsible for designing and maintaining an on-call and coverage plan that ensures all critical skills are available when needed. You will also own the incident management process for your accounts, defining key service metrics such as MTTA, MTTR, SLA compliance, backlog health. Required Skills & Qualifications * 5+ years of experience in a Service Delivery or Managed Services role serving external customers;
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